Responsible Gaming

Responsible gaming at leoncasino means engaging in gambling activities consciously and with full awareness of potential risks. We are committed to promoting a safe and fair gambling environment where players make informed decisions based on their personal limits and circumstances. Our goal is to offer entertainment while minimizing any negative consequences associated with gambling. Should any issues arise, leoncasino firmly commits to providing continuous support and assistance to players requiring help.

Risk Awareness

Gambling can be an enjoyable pastime; however, it is important to recognize signs that may indicate a problematic gambling behavior or potential addiction. Common warning signs include:

Placing bets more frequently than intended or increasing bet amounts to chase losses;
Constantly thinking about gambling, even outside of playing sessions;
Neglecting personal, professional, or social responsibilities due to gambling;
Feeling restless or irritable when attempting to reduce gambling;
Using gambling as a way to escape problems or emotional distress;
Borrowing money or experiencing financial difficulties as a result of gambling;
Hiding gambling activity from friends or family.

To assist you in assessing your gambling behavior, please consider the following self-assessment statements. Answer each with "Yes" or "No":

Do you often gamble longer or with more money than you intended?
Have you felt restless or irritable when trying to stop gambling?
Do you lie to family or friends to conceal how much you gamble?
Have you borrowed money or sold belongings to finance your gambling?
Do you find gambling is negatively impacting your work, studies, or relationships?

If you answered "Yes" to one or more of these questions, you may be at risk of developing a gambling problem and should consider seeking support or using responsible gaming tools available at leoncasino.

Limits & Tools

leoncasino provides a variety of player protection tools to help maintain control over your gambling activity and reduce risk:

Setting Deposit Limits

You can set personalized deposit limits to control the amount of money you load into your account. These limits can be configured for the following periods:

Daily limit: maximum amount you may deposit within a 24-hour period;
Weekly limit: total deposits permitted in a 7-day timeframe;
Monthly limit: ceiling for deposits over 30 days.

To set these limits, log into your leon-ca.casino account and navigate to the Responsible Gaming section in your personal account dashboard. Enter the maximum amounts you wish to deposit for each relevant period and confirm your choices. These limits are strictly enforced and cannot be overridden within the designated timeframe.

Session Time Limits and Breaks (Time-Out)

Managing the time spent gambling is equally important. leoncasino provides:

Session timers: alerts that notify you of the duration of your current gambling session;
Time-Out option: a voluntary break from gambling activity, which can be set for a duration of 24 to 72 hours.

You may activate session timers and Time-Out breaks via your account settings in the Responsible Gaming menu. During the Time-Out period, your access to gaming and betting is suspended; no bets can be placed, and you will have time to reconsider your gambling behavior responsibly.

Self-Exclusion

leoncasino offers a formal self-exclusion program designed to help players take extended breaks or permanently stop gambling should they feel the need. The self-exclusion process includes the following steps:

Log into your account at leon-ca.casino and access the Self-Exclusion section under Responsible Gaming tools;
Select your preferred exclusion period. Options range from a minimum of 6 months to permanent (lifetime) exclusion;
Confirm your decision by verifying your identity and agreeing to the terms of self-exclusion;
Upon confirmation, your account will be immediately blocked, disabling all access to gaming features and preventing login;
Your current account balance will be retained but will be subject to withdrawal only under the terms specified in our Terms and Conditions and applicable laws.

Important legal clarifications: During the self-exclusion period, you will not be able to log in, place bets, or participate in any promotional offers. Withdrawals may be processed according to leoncasino's procedures; however, any access to your balance or account for gambling purposes is strictly forbidden. For assistance, please contact our Responsible Gaming support team as detailed below.

Support Resources

To assist players and families affected by gambling issues, leoncasino provides information about established support organizations, both internationally recognized and local to the Canadian market:

GAMCARE (UK-based): Provides confidential help, advice, and resources for gambling addiction.
Website: www.gamcare.org.uk
Helpline: +44 800 132 737
Gamblers Anonymous (GA) Canada: A fellowship of men and women who share their experience, strength, and hope to help themselves and others recover from compulsive gambling.
Website: www.gamblersanonymous.org
Phone: 1-855-222-5542 (Canada toll-free)
National Council on Problem Gambling (NCPG) - Canada: Provides confidential assistance, resources, and referral services for gambling problems.
Website: www.problemgambling.ca
Helpline: 1-888-230-3505
Centre for Addiction and Mental Health (CAMH): A leading research and treatment centre offering support programs relating to gambling disorders.
Website: www.camh.ca
Phone: 416-535-8501

Help for Family

If you are a family member or friend concerned about a loved one's gambling habits, careful and compassionate communication is essential. Keep in mind the following recommendations:

Approach the topic calmly and without judgment;
Express your concerns using specific examples of the impact gambling has caused;
Encourage them to seek professional help and make use of available support resources;
Offer to assist them in contacting support groups or treatment providers;
Maintain open communication and be patient as recovery can take time.

Useful family support groups and forums include:

GamFamily - A community for families affected by gambling addiction;
Gamblers Anonymous Family and Friends - Support groups and resources;
Problem Gambling Family Support - Canadian-specific advice and hotline.

Seeking professional assistance from psychotherapists specializing in addiction or utilizing dedicated hotlines can provide additional help and guidance in managing the situation.

Operator's Commitment

At leoncasino, we employ robust internal risk management and player protection procedures to identify and mitigate gambling-related harm. These include:

Behavioral analysis: Continuous monitoring of gambling patterns to detect signs of addictive behaviors;
Proactive communication: Sending warning messages and reminders if a player exceeds preset limits or exhibits risky behavior;
Support initiation: Under certain conditions-such as repeated limit breaches, signs of chasing losses, or frequent session prolongation-our responsible gaming team may contact the player directly to offer support and recommend tools or exclusions.

Such interventions are conducted respectfully and confidentially to ensure player welfare while respecting privacy and autonomy.

Updates

leoncasino is committed to providing accurate and up-to-date responsible gaming information. Any updates to these policies or available tools will be communicated through:

Email notifications to registered players;
Visible banner announcements on the website;
Updates to this responsible gaming page, with the revision date clearly indicated.

Last updated: June 2025

Contact & Feedback

If you require assistance related to responsible gaming, self-control tools, or support requests, please reach out to leoncasino's dedicated Responsible Gaming department using the following contact methods:

Email: [email protected] (dedicated responsible gaming mailbox)
Phone: Available during business hours (please check the website for up-to-date numbers)

Additionally, a feedback and support request form is accessible within your personal account under the Responsible Gaming section at leon-ca.casino. This form allows players to confidentially request support, set or modify limits, or seek advice on gambling-related concerns.

We encourage all players to proactively use these channels to ensure a safe and enjoyable gaming experience.